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Delivery and returns

Delivery

Goods will be despatched within three working days of placing an order and posted using the First Class mail service from Royal Mail; please allow seven days in total for delivery.

Stock availability

Because of the unique nature of these products, we only carry one of each in stock.

Damage to goods in transit

The prints are protected by hardboard envelopes. In the unlikely event that they are damaged during transit, please let us know immediately by emailing info@jasperandtroy.com. We will request that you return the goods, if they can be remounted we will do this, refund the return postage and return them to you. If they cannot be remounted we will refund the cost of the return postage and give a full refund on the goods.

Refunds

Although we sincerely hope that you are delighted with your purchase, we appreciate that there may be instances where you wish to return all or some of the goods. If you wish to do this you will need to contact us at info@jasperandtroy.com within ten (10) working days of receiving the goods to let us know that you wish to cancel the order, we will process the refund within ten (10) working days of receiving your email.

If you do decide to return your order, you are asked to send back the goods and pay for their return. Please return any goods to us within ten (10) days of having received them. We advise customers to obtain a certificate of posting, or send the goods via a trackable delivery service. If you only return some of the goods in any delivery package you will not be entitled to a refund of the delivery charge as our delivery charges are charged at a flat rate and not by weight.

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